Privacy Policy

1. Introduction

Welcome to Ashan ("we," "our," or "us"). Ashan is a specialized AI chatbot application designed to bridge the gap between advanced artificial intelligence and India's diverse linguistic landscape. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App") and our website (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you register or interact with our Services:

• Account Data: Name, email address, and profile picture provided through Google Sign-In or other authentication methods.
• Language Preferences: Your selected regional language(s) for interface and AI interaction.
• Subscription Information: Details related to your Sachet subscription plan, including purchase history and usage credits.

2.2 Usage Data

We automatically collect certain information when you use our Services:

• Chat Data: The content of your conversations with our AI chatbot, including text messages and voice chat transcripts, to provide our service and improve response quality.
• Device Information: Device type, operating system, app version, and unique device identifiers.
• Analytics Data: Feature usage patterns, session duration, interaction frequency, and performance metrics collected through our custom, self-hosted analytics system.

2.3 Voice Data

When you use our voice chat feature, we process your voice input to convert it into text for AI processing. Voice recordings are processed in real-time and are not stored permanently unless required for service improvement, in which case they are anonymized.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, operate, and maintain our AI chatbot services in your preferred regional language.
• Account Management: To facilitate account creation, authentication, and manage your subscription.
• AI Improvement: To improve the accuracy and contextual understanding of our AI models across all supported languages.
• Chat History: To enable you to start new chats, load previous conversations, and manage your chat history.
• Analytics: To understand user behavior and feature engagement using our self-hosted analytics system without relying on third-party paid services.
• Communications: To send you essential service updates, subscription notifications, and administrative information.
• Performance Optimization: To optimize response times and ensure a smooth app experience.

4. Data Storage and Security

Your data is stored on secure servers with industry-standard encryption both in transit (TLS) and at rest. We implement technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Chat histories are stored to enable the chat management feature and are associated with your account. You may delete your chat history at any time through the App.

5. Third-Party Services

We use the following third-party services to operate our platform:

• AI Processing: Your chat inputs are processed through our AI provider to generate responses. Inputs are handled securely and in accordance with the provider's data handling practices.
• Google Sign-In: For authentication purposes. Only the information you authorize is shared with us.

Ashan's use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.

We do not use third-party analytics services. All analytics are collected and processed through our custom, self-hosted system to maintain your privacy.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your information only in the following circumstances:

• With Your Consent: When you explicitly authorize us to share your data.
• Legal Compliance: When required by applicable law, regulation, legal process, or governmental request under Indian law.
• Service Protection: To protect the rights, property, or safety of Ashan, our users, or others.
• Service Providers: With trusted service providers who assist in operating our Services, subject to confidentiality obligations.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request access to the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your account and associated data.
• Data Export: Request a copy of your data in a portable format.
• Consent Withdrawal: Withdraw your consent for data processing at any time.

To exercise any of these rights, please contact us at support@ashan.info.

8. Children's Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our Services. Chat history is retained until you delete it or close your account. Analytics data is aggregated and anonymized after 12 months.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy within the App and updating the "Last updated" date. Your continued use of the Services after changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Ashan Support
Email: support@ashan.info